terms & conditions!

thank you very much for visiting BialettiShop.com!


BialettiShop.com is an authorized independent retail store specializing exclusively in an selective assortment of high quality products from reputable manufacturers. As a specialty store it is self-evident that the product knowledge of our entire team is second to none when it comes to the use and maintenance of our entire line of products.

Our team members are not only glad to assist you with any product questions you might have, but are also able to provide you with valuable tips and tricks for your new products.

 

Agreement with our terms and Conditions!


By using our website, you agree to accept our terms and conditions, so we ask you to read them carefully.

Please do not use our website if you do not agree with our terms and conditions. We reserve the right to modify, change, remove portions or add to these terms and conditions at our discretion at any time. Please re-visit and check this page periodically for any possible changes.

 

user information, privacy and security!


While using our website, you may provide us or we may collect information about you. The privacy of your information is of utmost important to us. We collect the following personal information in order to process, fulfill and ship your order: your name and email address, your billing & shipping address (not your credit card number) and your phone number.

Our payment system is chosen to provide you with the highest possible level of protection. All credit card information entered on our website is encrypted and not even our employees will ever have access or see your complete credit card number. The information we collect from you are for the sole purpose of processing, fulfilling and shipping your order and to provide you with the best possible customer service. We might contact you via e-mail or phone in order to keep you informed about the inventory status, other important information or changes of your order.

None of your information will be shared with any outside party expect for the shipping & fulfillment company we use to ship your products.

 

right to cancel and return merchandise!


You are able to cancel your order at any time before your order is handed over to the shipping company. After your order has been shipped - you are able to return any unused merchandise within 30 days from the original date of purchase for a full refund, minus our shipping costs (including products that qualified for free shipping). Items must be returned in their original packaging, unused and in new condition, and include all accessories and manuals. We can not accept returns of products that have been used, washed or altered. A 20% restocking fee will be assessed on all products that are returned with damaged or missing documentation, accessories or packaging. All items to be returned require a Return Authorization number. To receive an RA#, simply use our Return Authorization Request form here. Our friendly customer service will be glad to help you with your return and provide you with all necessary information. Please note, that returns can not be accepted without prior authorization.

Our return policy does not apply to commercial appliances, or to products used in commercial establishments. Please inspect your package as soon as you receive it. If you notice any damage, please contact us to report the damage and do not use the product. If your product arrived damaged, please make sure to contact us within 7 business days. In this case, keep all packaging (boxes, shipping labels, packing material, etc.), as the shipper might come to inspect the package.

Please contact our customer service department by simply using our Customer Service Contact Form in case you believe your product is defective or having functional problems. Our friendly and knowledgeable customer service will either help you solve this problem, provide you with any warranty information or assist you with the replacement or refund of your product.

 

Accepted forms of payment!


We accept payment with Visa, Master Card, American Express, Discover as well as Pay-pal. All available payment options will be made available during checkout.

 

manual phone order processing!


We are more than happy to take and enter an order manually over the phone for you but require a minimum order amount of $30.00 to do so.

 

treatment of sales tax!


We are required by law to charge applicable sales tax on all products shipped to those jurisdictions that levy such a tax and in which we have a physical location. We currently have our physical location in the State of North Carolina.

 

restrictions on the use of material and content on our website!


BialettiShop.com and all its content is copyrighted material protected by US and international laws.

The compilation of content on our website is the exclusive property of Amiganien and/or its partners and subsidiaries. No content may be used for any purpose other than shopping, browsing and using the services and information provided for your own private use. You agree not to copy, reproduce or modify any portion of our website. Material can be downloaded onto one computer for personal, non-commercial use only provided that no content is changed or altered in any way. All content downloaded or copied remains property of Amiganien, LLC and its partners and subsidiaries.